Please contact us to make, change, or cancel an appointment, or to discuss becoming a new patient. You can email Laura@LauraLoftusPT.com, or call 845-202-3397. We try to return all emails and calls within 24 hours.
Beginning September, 2025, Dr. Heather Roberts, PT will be seeing patients in this office on Fridays.
Insurance and Payment
Dr. Heather Roberts is currently out of network with all insurance companies, and Dr. Laura Loftus will be out of network beginning November 1, 2026. This practice model allows us to schedule more time for appointments and to spend all appointment time on direct one-on-one care. In November, the rate for a 50 minute evaluation will be $180 and the rate for a 50 minute follow up appointment will be $160. If you have out of network benefits (not Medicare), we can provide you with a receipt to submit to your insurance company for reimbursement. Your insurance company may require pre-authorization, a physician referral, or other qualifications for reimbursement. You are responsible for navigating these issues with your insurance company.
Please provide 24 hour notice to change or cancel an appointment
Without sufficient notice, we may be unable to make your appointment slot available to other patients. In this event, there may be a fee of half the cost of your scheduled visit.
Physician referral and Direct Access
We can work together without a referral through Direct Access. However, if our episode of care continues beyond 10 visits or 30 days (whichever comes first), we must then get a physician referral to continue our work together.
More information on Medicare
We do not have a relationship with Medicare (beginning November 1, 2026 for Dr. Laura Loftus and currently for Dr. Heather Roberts). Medicare beneficiaries can have their physical therapy care covered if they see a participating provider at another office. Beneficiaries who receive services at this office have decided to pay directly for services and request that no information about their care be shared with Medicare or their secondary insurance companies. There will be no option for Medicare beneficiaries to receive any reimbursement from Medicare or their secondaries.
Evaluations
Plan for up to one hour. Please bring the following if you have them: physician referral, reports (MRI, X-ray, EMG, etc.), list of medical history, list of medications. Please wear loose clothing or clothing that can expose the involved body part and your usual shoes.
Follow-Ups
Follow-up sessions are 50 minutes. We suggest two follow-up sessions per week for acute or post-operative conditions or one follow-up session per week for chronic or longer-duration conditions.
Telemedicine
A telemedicine session may be appropriate in some cases. Please contact us to discuss.
COVID-19 and infectious disease prevention
We see only one patient at a time. Masks are optional. We are happy to wear a mask upon your request. Our air is triple filtered with HEPA and UV filters. We ask that you contact us before an appointment if you have any symptoms of a cold, COVID-19, or anything else that can get passed along. We will happily reschedule you or we can consider a telemedicine session.